Before you order

If you are not certain a part is the right one, ring before you order rather than after. Tell us the make, the model and the number stamped on the old part, and we will tell you whether what you are looking at fits. It is a two-minute conversation and it saves you a fortnight.

Check the part against the old one before you fit it. Once it has been on the machine we can no longer take it back.

What you can send back

• Any part that is unused and still in the condition and packaging it reached you in, within 30 days of purchase.
• Anything we sent in error — the wrong part, the wrong quantity, or something that does not match what you ordered.
• Anything that arrives damaged or faulty. Tell us within a few days of delivery so we can take it up with the carrier.

What we cannot take back

• Parts that have been fitted. Once a part has been on a machine it cannot be resold, whether or not it was used for long.
• Parts returned without their packaging, or missing the fittings and fixings they came with.
• Parts damaged after delivery for reasons that are not our error.
• Anything returned more than 30 days after purchase.

Who pays the carriage

If it was our mistake

Wrong part, faulty part, damaged in transit, or not what the listing said — we cover the cost of getting it back to us and of sending the right one out. You are not out of pocket.

If you changed your mind

You pay the cost of returning the part, and the original delivery charge is not refunded. The part itself is refunded in full once we have it back and it is in the condition described above.

How to return something

1. Ring or email us first Tell us the order number and what is wrong. We will confirm the return and tell you where to send it. Sending a part back unannounced slows the refund down, because we cannot match it to an order.
2. Pack it as it arrived In its original packaging, with any fittings, clips or instructions that came with it, and with your receipt or a note of the order number inside.
3. Send it to Littleton Agri Quip Ltd., Littleton, Thurles, Co. Tipperary, E41 NX95. Not to the manufacturer — parts sent to them do not reach us. For anything of value use a tracked service: we cannot refund a parcel that never arrives.
4. We check it and refund you We email you when it arrives and again when the refund is approved. The money goes back to the card or account you paid with.

Refunds

• We email you when your return reaches us, and again to tell you whether the refund has been approved.
• Approved refunds go back to the card or account the order was paid with. We cannot refund to a different one.
• Your bank or card provider may take a few days to show it after we have sent it. If it has not appeared after that, ring us and we will chase it.

Exchanges

• If a part is faulty or we sent the wrong one, we replace it. Ring us and, where we can, we will get the right part moving before the wrong one is back with us.
• If you simply need something different, it is usually quicker to return the part for a refund and place a new order than to wait on an exchange.